FAQs

Here you will find answers to the questions that we are most frequently asked. If you can't find the answer that you are looking for then just get in touch.

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CPD Courses

What computer set up do I need to access accountingcpd.net courses?

accountingcpd.net courses are designed so that you DON'T need any special computer set up, downloads or plug ins. All you need to access the courses is a computer with internet access.

When can I access the accountingcpd.net courses I purchase?

You can access your accountingcpd.net courses immediately after purchase. Once you have completed the payment process you will be taken to back to your Dashboard. Your purchase will be listed on the right-hand side of the page, under the heading "My Pathways", "My Qualifications" or "My Courses" depending on your purchase. Click on a course and you will be taken straight in.

All CPD purchases will also be displayed on the Homepage underneath "My CPD". You are also able to access your courses here.

What is an accountingcpd.net 4-hr CPD course?

Accountingcpd.net 4-hr CPD courses are stand alone courses that focus on a particular subject. Accountingcpd.net courses cover a wide range of subject including technical accounting and professional skills.

What is an accountingcpd.net Learning Pathway?

An accountingcpd.net Learning Pathway is a 20-hr CPD programme. We suggest you study just one hour per week for 20 weeks but can complete your CPD online whenever and wherever it is convenient for you.

Each Learning Pathway has a facilitator to help you stay on track and guide your weekly learning. They are also there to support throughout your enrolment on a Learning Pathway.

You can complete a Learning Pathway at your own pace, and any live sessions such as webinars and podcasts will always be recorded and available for catch-up. If you miss a week, that is fine, there is plenty of time for you to complete the Learning Pathway.

What is the accountingcpd.net Tax Updates Service?

Accountingcpd.net's Tax Updates Service is a 22-hr CPD programme with new content being released monthly.

The Tax Updates Service focuses on all areas of UK tax including, personal, business, capital and indirect.

What is an accountingcpd.net Qualification?

Accountingcpd.net qualifications are in partnership with leading professional bodies. CPD hours vary depending on which qualification you chose to complete.

Currently we have qualifications and certificates in Digital Innovation and Finance, Integrated Reporting and IFRS.

What is an accountingcpd.net Annual Licence?

An accountingcpd.net annual licence is a 365-day subscription to all CPD available on our website and any CPD resource that is published during your 365-day subscription period.

This includes CPD courses, Learning Pathways, Qualifications, Tax Updates Service and CPD Bites.

What are accountingcpd.net CPD Bites?

Accountingcpd.net CPD Bites are a service exclusive for annual licence holders. They are 15-minute, short CPD 'bites' that are released weekly.

If you are an accountingcpd.net annual licence holder, you can access CPD Bites from the weekly email updates or through the website.

Can I get an accountingcpd.net annual licence for my finance team?

Yes, accountingcpd.net offer team subscriptions to our annual licence, for teams of 2 or more.

You can find about our pricing here.

If you are looking for a team subscription, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

Can I revisit accountingcpd.net courses once I have completed them?

You can access your accountingcpd.net course(s) as often as you want to during your 120 days access period. Just go to your Homepage or Dashboard to access your courses.

If your access period has expired, you will still be able to view and download your CPD Completion Certificate via your Dashboard Page, providing you have satisfied the completion criteria.

How do I check which courses I have already purchased?

Go to www.accountingcpd.net, log in to your Dashboard page and all the courses you have purchased will either be listed under, "My Courses" or "My Old Courses".

Why can't I access my accountingcpd.net completion certificate?

If you still have access to your accountingcpd.net course, it could be that you have not yet satisfied the completion criteria. Please go into your course and make sure that you have fully completed the course. To meet professional body requirements, one CPD hour is one hour of learning.

If you know you have satisfied the criteria and are still being denied your completion certificate, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

How do I check which accountingcpd.net courses I have already purchased?

There are several ways to check whether you have already purchased a course with accountingcpd.net.

The easiest way will be to login to your account, head to your Dashboard and view the courses listed under "My Old Courses".

Another way of checking which courses you have purchased is to login to your account, go to the course listing page and use the filter "MY CPD" where you can filter courses based on what you have not already purchased.

How do I access my accountingcpd.net courses?

To access your accountingcpd.net courses you will first need to log in to your account with www.accountingcpd.net. Your courses can be found on the Homepage under, "My CPD".

Alternatively, you can access your courses via your Dashboard page. You can find your Dashboard by clicking on your initials from the top corner of the page. If you are using on mobile or table, your dashboard is located at the very top of the menu.

Do courses from accountingcpd.net count as verifiable /structured CPD for my professional body?

accountingcpd.net courses are considered verifiable/structured CPD by most accounting professional bodies.

To find out more about your professional body CPD requirements, and whether accountingcpd.net can help met them, visit any 4-hr CPD course on our site and open the tab titled, 'your CPD requirements'. This can be found towards the bottom of the page.

How long do I get access to my accountingcpd.net course(s) for?

This depends on what CPD resource you have purchased. All resources listed on our site display clearly how long your access period is.

4-hr courses and free 1-hr courses 120 days' access

Learning Pathways 6 months' access

Qualifications and Certificates 365 days' access

Tax Update Service (UK only) 365 days' access

Annual licence 365 days' access to all CPD resources listed above

What can I do if my accountingcpd.net course access has expired?

If you are unable to complete your course(s) in this time, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

Do I have to complete my course in one session?

No, you can access your course(s) as often as you want to during your 120 days access period.

How many times can I access my accountingcpd.net course?

You can access the course as often as you want to during your access period.

What record is there of my learning activity with accountingcpd.net?

A certificate of completion is available to download when you complete any accountingcpd.net resource, allowing you to record the CPD that you have completed.

Do I receive proof of attaining my CPD hours with accountingcpd.net?

Yes, you will receive a certificate of completion, which you can print out once you have finished each course.

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Your Account

Do I need to set up an account to place an order?

An account is required to make a purchase and access your CPD resources with accountingcpd.net. Creating an account is free and enables you to access your course(s). Once you've purchased your course(s) you log in using the same username and password to view all your courses.

What do I do if I've forgotten my accountingcpd.net password?

If you have forgotten your password with accountingcpd.net you can reset it here. Simply follow the onscreen instructions to reset your password.

How can I update my personal details on accountingcpd.net?

You can change your username and password with accountingcpd.net by visiting your Dashboard and clicking on, 'update your profile'.

How do I change my username or password?

You can change your username and password by visiting your Dashboard and clicking on, 'update your profile'.

How do I change the email address that I have registered to accountingcpd.net with?

You can change the email address you registered to accountingcpd.net with by visiting your Dashboard and clicking on, 'update your profile'.

How do I remove my account with accountingcpd.net?

If you would like to remove your account with accountingcpd.net please email customerservice@accountingcpd.net with the subject line "Remove account". Please include your username and the email address that your account is registered to.

In accordance with GDPR we can only delete an account if the request come from the same email address the account is registered to.

For more information on your privacy and rights please see our Privacy Policy.

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Ordering

Can I exchange accountingcpd.net courses if I purchased the wrong one?

Refunds and exchanges are given at the discretion of the management at accountingcpd.net.

However, if you have purchased a course and then find it's not what you thought it was, or it's not appropriate to your CPD needs, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

Can I cancel my order with accountingcpd.net?

You have the right to cancel your accountingcpd.net order from the time of purchase for a period of 7 days provided you have not accessed the course.

If you decide that the course you have purchased is not for you, or it's not appropriate for your CPD needs, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

We cannot cancel an order where the completion certificate has been generated.

I would like to order several copies of an accountingcpd.net course for my colleagues. How do I do that?

Accountingcpd.net's online payment system is designed to sell courses to individual users.

If you want to order more than one copy of a course, then please get in contact with us and we can organise that for you. There are many ways to get in touch so please visit our Contact Us page.

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Payment

Will my payment with accountingcpd.net be secure?

Yes. All payments to accountingcpd.net are processed by PCI compliant payment service providers which use a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

Accountingcpd.net does not store or process any credit/debit card details.

Can I get a VAT receipt for my purchase with accountingcpd.net?

When you make a purchase with accountingcpd.net a VAT receipt will be sent to the email address that you supplied when setting up your account.

You will also be prompted to download a PDF receipt after your payment has been processed.

Can I cancel my order with accountingcpd.net?

You have the right to cancel your accountingcpd.net order from the time of purchase for a period of 7 days provided you have not accessed the course. If you have worked through any of the course content you may not be able to cancel your order.

However, if you have purchased a course and then find it's not what you thought it was, or it's not appropriate to your CPD needs, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

What cards do you accept?

We accept Visa Credit Card, Visa Debit Card, Visa Electron, MasterCard, Eurocard, Maestro, JCB, and Solo.

We currently do not accept American Express.

Can I pay for accountingcpd.net courses over the phone?

Yes, accountingcpd.net accept payments over the phone. To make a payment please call us on +44 (0) 207 582 3309 or +353 1 695 0647 if you're in the Republic of Ireland.

Please make sure to have your credit or debit card details ready when you call us.

You will also need to have registered an account before we can accept payment over the phone.

Can I pay for accountingcpd.net courses via invoice?

Yes, accountingcpd.net accepts invoice payments. If you would like an invoice to be raised, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

Can I pay for accountingcpd.net courses by cheque?

No. All payments need to be made electronically. You can complete your purchase online on the website, over the phone, or pay an invoice using BACs or SWIFT payment.

Do I need a PayPal account to buy accountingcpd.net courses?

No, payment is processed through PayPal via Debit or Credit card.

What is your refund policy?

Refunds and exchanges are given at the discretion of the management at accountingcpd.net.

However, if you have purchased a course and then find it's not what you thought it was, or it's not appropriate to your CPD needs, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

What do I do if there's a problem with my payment?

If you have a problem with a payment processed by PayPal please contact them directly.

If you are having any other payment difficulties, such as promotional codes not being applied, or courses not appearing on your account after payment then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

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Technical

What support is available if I encounter any problems?

If you have any problems, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

What do I do if I can't access a course I have purchased?

If you are having problems accessing your course(s) firstly double-check that you are using the correct username and password.

If you are still unable to access the course(s) you have purchased, then please get in contact with us. There are many ways to get in touch so please visit our Contact Us page.

I can't log in to accountingcpd.net, where do I go for help?

There are many ways to get in touch so please visit our Contact Us page.

I'm experiencing technical difficulties, where do I go for help?

There are many ways to get in touch so please visit our Contact Us page.

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About Us

Who is accountingcpd.net?

accountingcpd.net is an online resource for verifiable accounting CPD courses. Accountingcpd has been providing courses to accountants and other professionals for over 10 years. Accountingcpd.net makes these courses available to you directly for individual purchase as well as team subscriptions to our resources.

What is Imago and Koala?

Imago and Koala are the technology in which accountingcpd.net courses are built. They have been developed over the last 20 years to meet the needs of professional learners.

Are all of my details secure/confidential?

Your details are safe with accountingcpd.net. You can find our Privacy Policy here.

We do not sell or rent your data to third parties and we only use your details to communicate with you about your account and orders. We may also send you our promotional mailings but only if you have opted to receive them.

If you would like to unsubscribe from marketing emails you can do so at any time by updating your preferences here.

What are your Terms and Conditions?

Accountingcpd.net has a full list of Terms and Conditions available for your viewing.

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