Communication for Professional Success
This course will enable you to:
- Understand the impact of effective communication on you, your organisation and your career
- Identify common communication barriers and how to remove them
- Improve your listening, speaking and written communication skills
- Boost your in-person communication skills as well as mastering effective communication in video calls
- Appreciate the influence that context and culture have on effective communication
In a world where texts, emails and tweets are often sent without a second thought – and we often work at a distance – the importance of a considered and effective approach to communication has never been greater. What’s more, recent research among employers has shown communication as the number one skill they are looking for in finance professionals.
This course demonstrates how to choose and use appropriate communication methods to achieve your goals. You'll discover how to plan and evaluate your communication activity, while improving your listening, speaking and writing skills. You'll also be able to overcome barriers and successfully communicate across different cultures and challenging professional situations.
Communication in a professional context
- The role of communication
- Why communication matters in the workplace
- The essence of effective communication
- The role of thinking and feeling
- Understanding your audience
- Accessible and inclusive communication
- Inclusive language
Thinking about communication as a process
- The communication process
- The GAMMOC model of communication
- Thinking about goals and outcomes
- Thinking about audience and context
- Thinking about messages and methods
- Choosing your communication method
- Balancing formality and timing
- Evaluating your success
Why communication goes wrong
- Dealing with problems
- Diagnosing communication breakdowns
- Common communication barriers
- Communicating with non-specialists
Communicating in writing
- Effective writing
- When to choose written communication
- Making the most of email
- Thinking about visual design
- The importance of editing
Communicating in person
- Speaking up and listening properly
- What's special about speaking?
- Understanding and using body language
- Establishing rapport
- Communicating on video calls
- Speaking up in meetings for quiet people
- Delivering a great presentation
Considering context and culture
- Putting things in context
- Communicating when working remotely
- Communicating during a crisis
- Communicating change
- Communicating during restructure
- How culture impacts communication
ACCA partner with accountingcpd.net to provide high quality CPD for members. As an ACCA member, you are required to complete at least 40 relevant units of CPD each year, where one unit is equal to one hour. 21 units must be verifiable; the other 19 can be non-verifiable.
Your accountingcpd.net course counts as verifiable CPD, if you can answer "yes" to these questions:
- Was the learning activity relevant to your career?
- Can you explain how you will apply the learning in the workplace?
You select courses that meet these criteria, and as you complete each course you get a CPD certificate so you can provide ACCA with the evidence that you undertook the learning activity.